What are your system requirements?
We want to offer our publication in a digital version. How do we accomplish the circulation management of this new media in First Edition?
What are your support Hours?
Why is the subscription still in the system once it has been Killed/Deleted?
What is the best procedure for backing up my data?
One of my subscribers called with a complaint and I want to give them an extra issue at no charge, yet continue to maintain all of the proper accounting. How do I do this in First Edition?
Can I change my User Defined Fields (UDF's)?
In the History tab, what do “S”, “B”,”Bc”,”Rc”,”Ct”, and “Xld” stand for?
How do I set up a subscriber as non-expiring?
I have installed First Edition on my new workstation that has Windows Vista. However, when I launch the First Edition Transactions program, I am getting error messages that files with the extension “.OCX” are not found. Did I miss something in the install?
First Edition seems to be running slower than usual. Is there anything I can do about this?
Until we get our Web import set up, we are still hand entering the web orders into the system, which includes entering the credit card number used for payment. As credit cards for orders placed on the website are charged at the time of ordering, how do we prevent their card info to be included again in the upload for the current batch?
What is the difference between the ACS and NCOA modules?
How do I setup First Edition to print and email bills and renewals?
What is the cust.dic file?
Where are Expire/ Canceled subscribers stored?
I noticed several subscribers have been set to Postal Suspend after running an Update but there is no record of a change in status in the Customer Service Notes. What might cause this?
I can't find the new subscriber I just entered, where did it go?
How is the expired issue calculated?
How do I get support help?
Why are some subscribers’ qualification suspended after running an Update?
I am trying to print mailing labels and it's suppose to print 30 labels per sheet, 3 across, 10 down but it's previewing and printing 3 across and 8 down and leaving a substantial empty space at the bottom of each sheet. Why isn’t it printing a complete standard sheet of mailing labels?
How could one of my subscribers’ address have changed, yet I have no record of any changes that were supposed to have been made?
How can I change a subscriber's credit card information?
I am exporting subscribers from one of my publications using the NCOA module. It has finished exporting and selected 55,123 records. There are 62,456 subscriber records, why the difference?
I need a report for all subscribers who paid during the entire year of 2008 showing a breakdown by state of the dollar amount received from each state. Is there a report in First Edition from which I can get this information?
I am getting “Btrieve Error File Not Open (03) ReadingChange.dat” when I go to select fields for a Global Change. What is wrong?
What do NEW, CVRT and RENEW mean on the Accounts Receivable report?
I noticed several fields in the Transaction screen are no longer appearing. Where did they go and how do I fix it?
What does “batching” of reports refer to?
Why are my bill-to addresses are not showing up on my billing notices?
Does First Edition have a way of printing labels for claimed (missing) issues for replacement and other logged customer service notes?
I noticed several renewal notices bounced because of wrong email addresses. How do I resend these email renewal notices, and follow up with printed renewal notices?
Do I need to install updates for First Edition on my server?
Should I be concerned about the availability of space on my hard drive?
What is the difference between encryption and masking?
How do I refund overpayments in POST?
Can I change my demographics?
I have a subscriber that was a Bad Debt status. He has agreed to pay for his subscription so I changed his status to Active. Will an invoice print for this subscriber?
How can I set up First Edition to handle different versions of our newsletter such as online and email?
How can I keep my renewal transactions from charging state sales tax?
A client has decided to send us $15,000 as a “credit” against future subscriptions. We have a separate subscription deal (site license) with the client for a set number of subscribers for three years at a set price. How can I enter this as yet unused $15,000 in First Edition?
In Setup, General, Preferences, General tab, what does the option “Full Address Not Required” mean?
How to do you do a Find by country or foreign address? Can we Find on Canadian postal code?
The snowbird option is set to switch from one address to the other address on April 23rd for many of my subscribers. If we run the update on the afternoon of the 23rd will the “old” address or the “new” address be selected?
How do I re-qualify a Controlled Subscriber by renewing?
How do I change the format of our volume/ issue numbers from 0006 to 0606?
Are the number of complimentary subscribers factored into the renewal rate?
How can I create a report showing the number of new orders for a date range?
How can I get into the Audit Reports?
How do I get the offer screen to show up while entering payments or renewals?
We want the deferred income to accurately reflect subscriber activity from the date the publication was purchased through the present. What do we change and how do we change it?
The export fields in POST are not appearing and I am getting the error “Btrieve Error – File not open (Btrieve)(03) Reading PostField”. What is this?
The price for our newsletter is going to change next issue. What do I need to do?
I am trying to download the latest LynxZip zip code database from Lynx Media’s FTP site and am having problems. Where do I go from here?
We want to make sure that all of our data is secure and valid. Is there a way to determine or anticipate any potential problems in the future with our First Edition and Post data?
Which reports in First Edition are affected only by a Major Update?
We have a question about terminology on the Extended Renewal Rate Response by Effort report. The report provides information for CVRT, RENEW, MULTI. What does MULTI refer to?
We will be publishing an almanac to complement American Fisherman Magazine. The almanac is a chargeable item and will accompany each issue of American Fisherman for the duration of the term, but not for all subscribers. How can I avoid setting up our new almanac as a separate publication in First Edition?
I noticed a couple of subscribers have been set to Postal Suspend status after the last update. I don't see a record of that change in the Service Notes, how could this be?
How do I add a military address?
Does FeOffice generate invoices or renewal notices for Postal Suspended subscribers?
Why are the foreign countries not showing up in the address screen in the Transaction screen?
I don't see the Name Source field on the selection list in the Output program. How do I export it?
Where can I see the past dates when the major updates have been run?
How do I issue a refund for a subscriber who has renewed for multiple terms (advance renewals)?
The First Edition Email Module processes through all of my renewals, but upon clicking the Send button, they are all reporting as errors. It’s been working fine since we set it up initially, and there have been no changes made that I know of. What is wrong and how can I fix it?
Why are all subscribers appearing when I try to print a Galley for only subscribers with companies?
How do I enter the Name Source in the Transaction screen and export it?
When I do a supplemental update for our publication, should the box "Update Renewals" be checked? The reason I ask is because when I printed the reports, it showed no new subscriptions and no renewals, both of which I know not to be true.
How can I tell First Edition where to find the zip code file (Lynxzip.dat)?
In the Autocharge module, what field do I use to map the transaction activity from First Edition?
How do I set the Autocharge Schedule to charge a renewing subscriber also set to a Standing Order?
We want to take out some of the fields of the web import. How will this effect the Web import?
How can I set the Renewal Rate Response by Effort report to show efforts beyond next issue + 6?
Where does the Delivery Point code from the NCOA module address update go?
Why is the Renewal Rate Response report not showing activity for the entire year going forward even though I am setting the end issue to the last issue of the year?
Why are my User Defined Fields (UDF's) not showing in the User tab in the Transaction screen?
How can I get the invoice amounts to show decimals after a Word Mail Merge?
Are renewal rates calculated by both Supplemental and Major Updates?
How do I enter Canadian taxes by province in Post Setup?
What are the options for “Offset” and “Year Wrap” under the Date Replace tab in Setup/ General?
What address and zip code bar code fields for gift/donor subs (Recipients in Setup have been defined) do I use from the FeOffice Export List for my renewal notices?